If you wish to cancel or amend your order please call e-mail email@example.com, quoting your order number, as soon as possible. We will do our best to accomodate any changes requested however, once an order has been processed we cannot guarantee that it can be cancelled or amended.
Aylin ships to all countries in North America and Europe.
Once your order has been dispatched you will receive a confirmation email from Aylin. Using the tracking number and link provided in this email you will be able to track your order, register further instruction for the courier (e.g. to leave the parcel with a neighbour) or opt to change the delivery address. Please note that changes to the delivery address can only be facilitated within the same country as the original delivery address.
All Aylin products are wrapped in tissue paper in a signature branded box that is perfect for gift giving.
Once we have received your return, it will be processed within 1-2 working days. You will receive a confirmation email once your return is completed and your account has been credited or your exchange has been shipped. Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account. Unfortunately this is beyond our control.
When you provide any order information through our site, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet.
Aylin has partnered with Adyen and Paypal, a leading provider of credit card services, to ensure the highest possible service and security. All your financial details will be received and processed only by Stripe and Paypal secure servers.
Aylinhas endeavored to optimise the accuracy of all product images and colours featured on the site as much as possible. However, the display of product colours depends significantly on the user’s computer monitor and we cannot guarantee the level of accuracy achieved on every individual user’s monitor.
As some of our products are produced in limited quantities and may run out of stock, we constantly update the site with the latest product availability.
Although we cannot always guarantee the availability of all products, our Customer care team would be happy to assist you if you are looking for a particular product and cannot find it on our site.
We currently do not offer gift cards to use online.